Terms and conditions

These Terms & Conditions govern the use of the website and services provided by Tanvi Water Purifier Service. By accessing our website or booking our services, you agree to comply with the terms mentioned below.

1. Our Services

Tanvi Water Purifier Service provides professional water purifier solutions including:

• RO Water Purifier Service
• RO Repair & Maintenance
• RO Installation & Uninstallation
• Filter & Membrane Replacement
• AMC (Annual Maintenance Contract) Services
• Domestic & Commercial RO Services

All services are provided based on technician availability and service area coverage.

2. Service Appointments

• Customers can book services through phone, website, WhatsApp, or contact forms.
• Appointment timing may vary depending on location and technician schedule.
• We reserve the right to reschedule or cancel appointments due to unavoidable situations such as weather, technical issues, or operational reasons.

3. Pricing & Payments

• Service charges depend on the type of service and required spare parts.
• Customers will be informed about applicable charges before repair or replacement work begins.
• Payments must be completed after successful service completion unless otherwise agreed.
• Additional charges may apply for spare parts, filter replacement, or extra repair work.

4. Spare Parts & Warranty

• We use compatible and quality spare parts for repairs and maintenance.
• Limited warranty may be provided on selected spare parts and services.
• Warranty does not cover damage caused by:
  • Improper usage
  • Physical damage
  • Water pressure issues
  • Electrical fluctuations
  • Unauthorized repairs or modifications

Warranty duration may vary depending on the service or replaced component.

5. AMC (Annual Maintenance Contract)

• AMC plans include services as mentioned in the selected package only.
• Consumable items and spare parts may be chargeable unless included in the AMC plan.
• AMC validity starts from the activation date.
• AMC plans are generally non-transferable and non-refundable after activation.

6. Customer Responsibilities

Customers are requested to:

• Provide accurate address and contact information.
• Ensure proper water supply and power connection during service.
• Allow technician access to the purifier system.
• Use the purifier according to manufacturer instructions.

7. Cancellation & Refund Policy

• Customers may cancel appointments before technician dispatch.
• Inspection or visiting charges may apply if cancellation occurs after technician arrival.
• Refunds, if applicable, will be processed according to the nature of the service or AMC plan.

8. Limitation of Liability

Tanvi Water Purifier Service shall not be held responsible for:

• Pre-existing faults or internal machine damage
• Delays caused by traffic, weather, or external conditions
• Water quality issues due to local water supply conditions
• Damage caused by third-party servicing or customer negligence

Our liability is limited only to the value of the service provided.

9. Website Usage

All content available on this website including text, images, graphics, logos, and service information is intended for general informational purposes only.

Users may not:

• Copy or reproduce website content without permission
• Attempt unauthorized access to the website
• Misuse contact forms or communication systems

10. Privacy & Data Protection

Customer information submitted through our website or service forms is used only for service-related communication, support, and customer assistance.

We do not sell or misuse customer personal information.

Please read our Privacy Policy for detailed information regarding data handling practices.

11. Third-Party Brands

Brand names, logos, or trademarks displayed on the website belong to their respective owners. Tanvi Water Purifier Service provides repair and maintenance support for compatible products and is not claiming official partnership unless specifically mentioned.

12. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page.

13. Contact Information

For any questions related to these Terms & Conditions, please contact us:

Tanvi Water Purifier Service
Phone: +91 9381894964
Email: support@tanviwaterpurifierservice.com
Website: Tanvi Water Purifier Service